Business (Administration and Technology)
Partner with Skills Ignite: Improve efficiency and boost business performance
At Skills Ignite, our mission is to build New Zealand’s workplace capability by partnering with organisations to develop high-performing teams. Skills Ignite can help you equip your team leaders with the knowledge, techniques and tools they need to drive growth and organisational success.
About the qualification
The New Zealand Certificate in Business (Administration and Technology) Level 4 is suitable for those who are new and experienced administrators looking to develop skills in data analysis, communication and process improvement. Graduates will have technical and administrative skills that contribute to improving performance and productivity.
Benefits to your organisation
- Skilled Workforce: Employers benefit from employees who possess advanced administrative and technological skills, contributing to improved productivity and operational efficiency.
- Quality Assurance: Ensure a standard of competence and proficiency with employees holding Level 4 qualifications in administrative practices and technology usage.
- Employee Retention: Improve satisfaction and loyalty by offering professional development opportunities, reducing turnover rates.
- Meeting Organisational Goals: Employees with enhanced skills contribute more effectively to achieving objectives, improving customer service, streamlining processes, and enhancing project management.
Overall, a Level 4 qualification in Administration and Technology benefits both employees and employers by fostering professional growth, improving job performance, and contributing to organisational success through enhanced skills and competencies.
Graduates of this qualification will be able to:
- Select and apply business applications and technological devices to provide administrative services to meet business needs
- Process comprehensive data, produce detailed information, and perform detailed financial calculations for business purposes
- Maintain administrative systems and processes and make recommendations for improvements to meet business needs
- Collaborate and contribute to the achievement of team objectives
- Select and apply customer service techniques to consistently meet stakeholder expectations
What will I learn?
Five e-learning modules to support learners through three assessments.
11101 – Collaborate within a team which has an objective
Key tasks:
- Identify team objectives and requirements/expectations
- Contribute to the team
- Demonstrate appropriate behaviours and attitudes
- Contribute information and ideas/opinions, ask questions to clarify information, and make decisions that positively impact the achievement of the objective
- Provide constructive feedback and evaluation
29029 – Provide administrative services using business applications and technological devices
Key tasks:
- Select and use business technologies and software applications for five administration services (business meetings, travel arrangement, organising a function, record management, web or social media maintenance)
- Evaluate the services you provided
- Demonstrate professional, ethical, and social and culturally appropriate behaviours
- Demonstrate collaboration with stakeholders, including written and oral communication
- Describe application of customer service techniques, interpersonal skills and behaviours (problem-solving, decision-making, self-management and cooperative skills)
29030 – Process comprehensive data and perform detailed financial calculations to produce business information
Key tasks:
- Process and carry out data analysis to perform financial calculations (advanced – scenario provided)
29031 – Produce business documents using advanced features and functions of software applications
Key tasks:
- Produce five types of multi-paged business documents using advanced features and functions of software applications (PowerPoint presentation with videos, design and theme; formal report; financial report; promotional material)
- Demonstrate problem-solving and decision-making skills, proactive self-management skills, customer responsiveness and communicating with stakeholders
- Demonstrate professional, ethical and socially and culturally appropriate behaviours
32348 – Maintain administrative systems and processes and recommend improvements to meet business needs
Key tasks:
- Maintain administrative systems/processes, and review and recommend improvements to meet business needs
- Demonstrate collaboration with stakeholders, problem-solving and decision-making skills, proactive self-management skills, and customer responsiveness
- Demonstrate professional, ethical and socially and culturally appropriate behaviours
Workplace documentary evidence and manager verification is required.
Will my staff member have to attend any workshops?
No. This programme is completely online, your staff can access this any time anywhere
How much time will my staff member need to spend on this programme?
We recommend spending about an hour a week completing the learner and assessments.
Will I need to mark their assessments?
No. We have an external assessor who will be marking the assessments and supporting your team member. We also run monthly assessor drop in clinics that your staff member can join.
How will I know how my staff member is going with their programme?
We will provide you with monthly progression reports that will allow you to track their progress.
What is my role in this?
You are likely to be their verifier. A verifier is usually the learner’s manager or team leader. A verifier should be someone who is able to observe the staff member in their usual daily workplace practices. They will need to engage with the staff member’s programme to complete short verification exercises. We recommend using your usual development processes such as one-on-ones to work through these together and check in on the progress of the staff member.
