Business (First Line Management)
Partner with Skills Ignite: Improve efficiency and boost business performance
At Skills Ignite, our mission is to build New Zealand’s workplace capability by partnering with organisations to develop high-performing teams. Skills Ignite can help you equip your managers with the knowledge, techniques and tools they need to drive growth and organisational success.
About the qualification
The New Zealand Certificate in Business (First Line Management) Level 4 is suitable for those who are currently in a management role, managers looking to enhance their skills and those who want to demonstrate skills and capabilities beyond their normal role.
Benefits to your organisation
Skilled Workforce: Effective team development and management competence, leading to efficient achievement of organisational goals
Quality Assurance: Ensure a standard of competence and proficiency with employees holding Level 4 qualifications in team management and development
Employee Retention: Improve satisfaction and loyalty by offering professional development through Level 4 qualifications, reducing turnover rates
Meeting Organisational Goals: Employees with enhanced skills contribute more effectively to achieving objectives, improving customer service, streamlining processes, and enhancing project management.
Graduates of this qualification will be able to:
- Manage workflows in an operational context to achieve team objectives
- Assess actual and/or potential issue(s) and respond appropriately to entity management to contribute to entity objectives
- Motivate a team to achieve the team’s objectives and contribute to the entity’s objectives
- Communicate to develop effective relationships with team members and stakeholders
- Promote an inclusive environment to value diversity for positive performance for the entity
- Apply leadership styles effectively in different environments
- Behave professionally and ethically and in a socially and culturally responsible manner and apply personal and interpersonal skills to lead teams and manage workflows for the performance of the entity.
What will I learn?
The NZ Certificate in First Line Management (Level 4) is designed to provide learners with the skills and to effectively manage and support a team of people in the workplace.
Three e-learning modules to support learners through three assessments.
29040 – Manage workflows in an organisation
Key tasks:
- Identify and manage two workflows relating to a team objective
- Explain management techniques and how they used them
- Explain decision-making and problem-solving techniques used
- Complete and communicate a workflow improvement plan
- Demonstrate professional, ethical and socially and culturally appropriate behaviour
Workplace documentary evidence and manager verification is required.
32346 – Develop a team environment and relationships to contribute to a business entity’s objectives
Key tasks:
- Identify organisational objectives
- Assess the team’s stages of development
- Develop the team environment
- Manage team relationships
Workplace documentary evidence and manager verification is required.
32347 – Lead team performance to contribute to a business entity’s objectives
Key tasks:
- Link team objectives to broader goals
- Assess and develop team capability
- Lead team performance
- Assess and respond to issues
- Manage interpersonal relationships
Workplace documentary evidence and manager verification is required.
Will my staff member have to attend any workshops?
No. This programme is completely online, your staff can access this any time anywhere
How much time will my staff member need to spend on this programme?
We recommend spending about an hour a week completing the learner and assessments.
Will I need to mark their assessments?
No. We have an external assessor who will be marking the assessments and supporting your team member. We also run monthly assessor drop in clinics that your staff member can join.
How will I know how my staff member is going with their programme?
We will provide you with monthly progression reports that will allow you to track their progress.
What is my role in this?
You are likely to be their verifier. A verifier is usually the learner’s manager or team leader. A verifier should be someone who is able to observe the staff member in their usual daily workplace practices. They will need to engage with the staff member’s programme to complete short verification exercises. We recommend using your usual development processes such as one-on-ones to work through these together and check in on the progress of the staff member.
