Frequently asked questions
General FAQs
How do I apply for a course?
Call our friendly Ignite Student Support team on 0800 200 345 or visit us at 98 Kerrs Road, Manukau, AUCKLAND.
What do I need to enrol?
You need to bring proof of New Zealand residency. Other documents may be required depending on the course you want to enrol into.
Can I get help in finding a job after I graduate?
Yes, with the support of the Skills Ignite Careers team once you have successfully completed your qualification.
What do I do if my contact details change?
Please make sure you provide your new contact details to the Student Support team or contact us on 0800 200 345.
What happens if Skills Ignite cannot deliver my course?
Your fees are protected by the Public Trust. This protection will cover any unused portion of your fees.
How are the fees that I have paid protected?
Your fees are banked directly into the Public Trust. Payments to Skills Ignite commence eight days after your course starts.
What happens in the first week of the course?
Induction week! You will meet staff on campus, your classmates and learn about the support services available through your student support team. You will also discuss what you will cover throughout your programme. Some short evaluations will take place to help your tutor best prepare for your classroom learning.
Can I get a student loan/allowance for my course?
This will depend on your residency status and other criteria. Please contact the Student Support team on 0800 200 345 or visit StudyLink for more details.
International FAQs
How do I apply?
Applying to study with us is simple. Just complete and sign the International Student Enrolment Form and return it to [email protected] along with a copy of your passport, IELTS certification (or equivalent), and academic transcripts.
When should I apply?
Studying overseas takes a lot of planning and organisation, so to avoid any delays, the sooner you start the process the better. You’ll need to arrange your finances and apply for your Student Visa. For more information on Visas please visit the Immigration New Zealand website. Skills Ignite will let you know within two working days if you’ve been accepted into our programme or we will be in touch if we need further information.
Can I transfer credits from previous study into a programme at Skills Ignite?
Yes, you may be eligible to transfer credits from previous study if you’ve already passed papers directly relating to the programme you want to study. To apply for a credit transfer, you’ll need to submit certified copies of academic records with an official description for each course that you’re applying for (including learning outcomes).
When do I have to pay my tuition fees by?
Fees need to be paid in full for a year of study prior to enrolment.
Can I work while I study?
Immigration New Zealand will set the conditions of your Student Visa. To find out more check out the Immigration New Zealand website.
How do I apply for a Student Visa?
You can find out information about the Visa process on the Immigration New Zealand website.
Alternatively, you can ask an immigration advisor to help you. We can send you the names of some immigration advisors we work with.
How can I get to my accommodation from Auckland International Airport?
We can pick you up (fee applies).
Alternatively, you can take a bus, taxi or airport shuttle from the airport. For more information about these services, check out the following links:
Public transport | Auckland Airport
Will I need a New Zealand bank account?
Your life in New Zealand will be much easier to manage if you have a local bank account – and if you’re planning on working here, it is essential for having your wages paid into. We can help you open a New Zealand bank account during your first week at Skills Ignite.
What sort of clothing will I need?
At Skills Ignite
We’ll provide you with uniforms for your practical classes, however you’ll need to wear a white shirt and black pants for your theory classes.
Footwear requirements differ depending on the programme you’re enrolled in. If you’re studying cookery, you’ll need non-slip black shoes with steel toes, but if you’re enrolled in any of our other programmes you’ll just need formal black shoes.
General Clothing
Winter in Auckland (June to September) can be a bit chilly, with temperatures ranging between 10.1 – 16ºC. At this time of the year you’re likely to need two layers of clothing (including woollens) plus winter hats and jackets. For the rest of the year the temperature ranges between 16-24ºC, and one layer of clothing should be plenty.
Can you help me to find somewhere to live?
Absolutely! We can help you arrange hotel, hostel or private accommodation. If you’re looking for a flat to rent, take a look at the following websites:
If you want to fully experience life in New Zealand, living with a Kiwi homestay family is a great option. To find out more about homestay accommodation visit:
How are my fees protected?
Fees paid by students are banked directly into a trust account with Public Trust.
What if my flight details change?
If your flight changes, it’s important that you tell us immediately, either through your educational consultant or by emailing us at [email protected].
How do I pay my fees?
Once you receive a Conditional Offer of Place and invoice from us, you can pay your fees. The bank account details will be included on the invoice.
Do I have to have medical insurance?
Yes, and this will be included in your first year’s tuition fee.
What are the living costs in New Zealand?
To find out how much things cost in Auckland, visit the websites of our most popular supermarkets:
PAK’nSAVE
Woolworths
New World
Other living costs include:
- Chinese / Indian takeaway meal – $10 – $25 per person
- Fast food takeaway meal – $10 – $20 per person
- Café breakfast (muffin / coffee) – $7 – $10 per person
- Laundromat – wash and dry (20 minutes) – $8 – $10
We also have a fantastic café at Skills Ignite called ‘Study Break’. It’s a popular place to socialise with other students and enjoy great food and coffee at subsidised prices.
Other useful websites and links
NZ Ready | New Zealand Immigration
Citizens Advice Bureau (general advice on many topics and a Justice of the Peace service to attest and verify documents)
Tenancy Services | Ministry of Business, Innovation and Employment (procedure, rights and obligations)
YouthLaw Aotearoa (free answers to legal questions)
Ministry of Health (public healthcare facilities)