Support the professional development of your staff while improving the core functions of your business by training your people in essential operational and administrative skills. These business-focused courses cover key business functions such as administration and technology, teaching, training and assessment, intelligence analysis, contact centre skills and stakeholder communications, project management, credit management, and leadership. Improve staff retention and loyalty by supporting your people into a career pathway with you. Give them practical skills and knowledge they can apply to your business immediately.
The New Zealand Certificate in Business (First Line Management) Level 4 is suitable for those who are currently in a management role, managers looking to enhance their skills and those who want to demonstrate skills and capabilities beyond their normal role.
This qualification is perfect for those in your team new to leadership or seeking to formalize their skills. It’s ideal for individuals who can apply their learning directly at work, with assessments based on workplace evidence and manager verification.
This programme is designed to provide a comprehensive understanding of administrative procedures. Ideal for staff who have already mastered basic business administration, this nationally recognized qualification will elevate their skills to a more senior level. For newcomers to administration, it offers advanced insights into administrative and management skills, transforming them into valuable assets for your organization.
This qualification recognises the skills and knowledge necessary to support programme managers and project team members. It is designed for people who are seeking to build their knowledge on project management. Graduates will be able to carry out a broad range of support roles as a project team member, as well as take responsibility for some parts of a project or projects. These graduates will have the skills and knowledge to be employed in a variety of business entities in project support roles.
Contact centres play a huge role in the way clients and stakeholders perceive an organisation. The way staff deal with queries, disputes and various personalities has an immense influence on the relationships your organisation has with its clients. Skills Ignite can work with you to equip your team with the key competencies needed to improve contact centre performance, as well as help you build career pathways for staff and improve staff attraction and retention.
This qualification is suitable for intelligence personnel who wish to gain recognition for, or to advance employment within intelligence collection and/or collation roles within the wider intelligence community. Graduates will be capable of independently performing a range of collection and/or collation processes supporting strategic, operational and/or tactical intelligence. Level 5 – Can only be done through alignment currently and only NZDF have an alignment for this.
This qualification is ideal for people with existing intelligence experience who are looking to move up into more senior analytical roles. Graduates will be capable of leading strategic, operational and tactical intelligence projects, work collaboratively with other agencies to gather information, and use critical thinking to develop intelligence products for decision makers. Level 6 – Can only be done through alignment currently and only NZDF and NZ Police have alignments for this. – Learners can enrol through NZ Police if they are a member of one of the CLAG agencies and should contact their CLAG representative. Enrolments go directly to NZ Police.