New Zealand Certificate in Case Management (Level 5)

32-52 weeks
Level 5
80 credits
Intakes: Please enquire at [email protected] or give us a call on 0800 200 345

This qualification is ideal for people who work in private or public sector organisations that take a client-centred approach to case management. Cases may involve personal, social and legal situations in a range of contexts and complexities and will involve working with a diverse range of people and relevant resources to promote quality outcomes. Graduates will be armed with the skills and knowledge to practice ethically and professionally in a case management role in New Zealand’s diverse, multicultural environment. They will develop skills in managing and administering case files, prioritising and planning work to deliver services to clients, and maintaining personal safety and wellbeing.

New Zealand Certificate in Intelligence (Level 5) with strands in Collection and Collation

Case managers across all industries share the common goal of supporting clients dealing with challenges to achieve quality outcomes. Thriving in this role requires strong communication and relationship building skills, the ability to evaluate complex situations and solve problems, and being able to develop and use strategies to manage the pressures of the role.

Ignite can help you equip your team with the knowledge and skills needed to build their resilience and improve case outcomes for both your organisation and your clients.

Note: This qualification requires an organisation to apply a client-centred case management practice model and processes.

What qualifications will I gain?

New Zealand Certificate in Case Management (Level 5)

What are the benefits?


  • Communication and interpersonal skills are developed to build effective relationships
  • Management of personal wellbeing is improved
  • Resilience building strategies and techniques are developed


  • Stronger client relationships
  • More effective stakeholder engagement and management of client expectations
  • Improved management and prioritisation of caseloads


How’s it done?

We use a Skills Assessment Resource model that relies on the learner to work through two resources (Managing Self and Managing Cases) and gather evidence from their day to day workplace practice to highlight their competency.

This model also requires the learner’s manager to confirm competency by way of observational exercises or attestation statements. Attestation statements are paragraphs that capture how their team member demonstrates a specific competency as part of their business-as-usual practice. It will also require the manager to endorse that the evidence that their team member is providing is their own work.

Once complete, the Assessment Resources are sent to an external assessor for assessment. The external assessor will provide ongoing support and encouragement throughout the learning journey. They will provide the assessment resources and be available to answer any questions the learner or their manager may have around the assessment questions and evidence requirements.

This delivery method acknowledges how much you value your staff’s contribution to the business and recognises their value, but it also enables their manager to recognise where some potential gaps in knowledge may exist (or not) and address these. We will work with you to ensure an effortless integration into your existing workplace practices while at the same time adding benefit and value to your team, their manager and your organisation.


Ready to get started?

The team at Ignite are happy to discuss your needs, the wide range of solutions we have available and how we can empower you to reach your business goals.

Give us a call at 0800 200 345 or email us at [email protected] for more information.


Important update: Case Management training moving to Ignite

As you will be aware the Reform of Vocational Education (ROVE) is well underway. This means that Skills is transitioning arranging training activity to a variety of organisations called ‘Receiving Organisations’. Arranging Training means the provision of on-job and off-job training and support. We can now confirm that as of 1 September 2022, the arranging training activities related to Real Estate will move to Ignite.

What does this mean for you?

From 1 September 2022, the arranging, supporting and assessing work-based learning (apprenticeships, traineeships and micro-credentials) in respect of the programme you are registered to assess will transfer from Skills to Ignite.

Changes we are making behind the scenes

From 26 – 31 August 2022, we are implementing ‘read only’ to our systems. This means that no changes can be made to these systems during that period. Learners won’t be able to access learning materials or assessments. You can still send through any completed assessments / credits to [email protected] up until 30 September 2022. Ignite will be in touch with you before then to provide you their contact details.

What happens to my information that Skills holds

Your status as a Registered Assessor and assessing scope will automatically be transferred as part of the arrangement agreed between Ignite and Skills. To ensure a smooth transition for everyone involved, the information Skills holds about you will be transferred to Ignite.

Next steps & support

If you have any further questions, please contact our Customer Support team on 0508 754 557 or [email protected] and the team will email you copies.

How does training with Ignite work?

We work with businesses like yours to map out where weaknesses in skill sets lie, and how training can be used strengthen them. Our account managers will then work with you to select the right training programmes (and if required, customise them) to suit your needs.

Once a programme is chosen our team helps you to set up and embed the training programmes in your organisation, so that they work seamlessly with the daily activities of your staff, and with minimal disruption.

Ignite training programmes and course materials are developed in consultation with industry representatives to ensure they are relevant and can drive consistent performance and growth in your organisation.

What are alignments and how do they work?

If your company already has strong internal training, alignment could be a great option. An alignment involves an assessment specialist looking at a company’s induction programmes, training and structured learning and mapping this to the competencies needed to gain a National/New Zealand qualification.

The assessment specialist may then recommend a supplementary assessment resource to fill any specific assessment gaps needed to ensure that staff can obtain the formal recognition they deserve. This tool relies on great support by managers/team leaders through verification (they would be fully supported by Ignite through training to obtain the necessary skills to do this).

What are the differences between unit standards, credits, qualifications and certificates?

Nationally recognised qualifications are made up by a number of unit standards, which are set at different levels. The level of the unit standard indicates its degree of difficulty. This allows people entering into a qualification to start at a lower level, with easier to achieve unit standards, and work their way up to the higher levels as their knowledge grows with training.

When a trainee completes a unit standard, they earn credits for that particular unit. Once all the required credits have been achieved for that qualification, the trainee will be awarded either a National Certificate or a New Zealand Certificate.

Note: NZQA has reviewed its qualification systems and decided to update it to meet changing industry and technology needs. As a result the old National Certificates are being phased out and replaced with New Zealand Certificates which are the updated versions of the old qualifications.

How do assessments work?

Learners are assessed towards the end of their training to make sure they’ve gained the key knowledge/competencies they need to meet the nationally recognised standards.

Assessments can be carried out in the workplace by trained and registered workplace assessors, or through accredited training providers. Ignite can assist with sourcing registered assessors or in training up your internal staff so that they can carry out the assessments in-house.

What support is available once we’ve signed up?

The support from Skills doesn’t just stop once your company is setup with a training programme or aligned to a national standard. We offer a wide range of resources, tools and dedicated staff to advise and support you on a continuing basis.

What are the benefits of training staff to national standards?

Helping your staff to receive national recognition for the skills and training they do in their everyday work is something that pays for itself in no time at all. Here’s why:

  • It ensures consistency in training, so that regardless of the trainer, your staff are learning the key information they need to succeed in their roles.
  • It ensures consistency in performance as everyone receives the same level of training and ends up with a similar level of expert knowledge.
  • It reduces error rates and re-work, which saves your business money and protects your brand name.
  • It reduces staff turnover rates as staff feel more valued and are more engaged. Lower turnover rates protect organisational knowledge and reduce recruitment and training costs. It also helps to boost morale and improve company culture.


Enrol with Ignite

Applying to study with us is easy. Make an appointment with us or complete our enquiry form.

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