Contact centres play a huge role in the way clients and stakeholders perceive an organisation. The way staff deal with queries, disputes and various personalities has an immense influence on the relationships your organisation has with its clients. Ignite can work with you to equip your team with the key competencies needed to improve contact centre performance, as well as help you build career pathways for staff and improve staff attraction and retention.
Support the professional development of your staff while improving the core functions of your business by training your people in essential operational and administrative skills. These business-focused courses cover key business functions such as administration and technology, teaching, training and assessment, intelligence analysis, contact centre skills and stakeholder communications, project management, credit management, and leadership. Improve staff retention and loyalty by supporting your people into a career pathway with you. Give them practical skills and knowledge they can apply to your business immediately.
This qualification is suitable for people who wish to enter or enhance their employment opportunities in entry level intelligence roles. Graduates will become familiar with the core principles of working with intelligence, and how organisations use it to make both strategic and operational decisions. They will have the skills to work in entry level and early career roles in intelligence. The qualification is also suitable for those in adjacent roles where an understanding of the role of intelligence to support organisational decision-making would be an advantage.
This qualification is suitable for intelligence personnel who wish to gain recognition for, or to advance employment within intelligence collection and/or collation roles within the wider intelligence community. Graduates will be capable of independently performing a range of collection and/or collation processes supporting strategic, operational and/or tactical intelligence. Level 5 – Can only be done through alignment currently and only NZDF have an alignment for this.
This qualification is ideal for people with existing intelligence experience who are looking to move up into more senior analytical roles. Graduates will be capable of leading strategic, operational and tactical intelligence projects, work collaboratively with other agencies to gather information, and use critical thinking to develop intelligence products for decision makers. Level 6 – Can only be done through alignment currently and only NZDF and NZ Police have alignments for this. – Learners can enrol through NZ Police if they are a member of one of the CLAG agencies and should contact their CLAG representative. Enrolments go directly to NZ Police.
Enrol with Ignite
Applying to study with us is easy. Make an appointment with us or complete our enquiry form.